Booking Terms & Cancellation Policy
Booking your appointment requires a non-refundable deposit. The deposit is your full service fee. Jewelry cost is in addition to service fee and is chosen and paid for in-studio at the time of your appointment; jewelry purchase is required for piercings and installs unless we are re-installing jewelry previously purchased from Sadu (please see terms for other qualifying jewelry on our website).
If you are unsure about the total fee or jewelry minimum for the service you'd like to book, please inquire prior to booking online. All jewelry purchases are non-refundable and non-exchangeable.
If you are unsure about the age requirement for the piercing you would like, please check out our FAQ or send us a message to inquire BEFORE booking. Deposit refunds will NOT be given for failure to meet the age requirement of the piercing you request—you will have the option of choosing another age-appropriate piercing at that time, rescheduling for a $10 rebooking fee, or receiving a partial refund minus the $10 cancellation fee.
Please note that ID is required for piercings, even for minors! Please see the FAQ section of our website for minor & adult ID requirements. Failure to bring proper ID will result in your appointment being rescheduled for a $10 rebooking fee or a loss of deposit minus the cancellation fee.
We strongly suggest booking a consultation prior to anatomy-dependent piercings (please note that some piercings REQUIRE a consultation). If you choose to not book a consultation prior to your piercing and are found to be ineligible for the piercing you choose (due to anatomy, scarring, etc), you have the following options: choose another piercing at that time, rebook for a future date for a $10 rebooking fee, or receive a deposit refund minus a $10 cancellation fee. Genital piercings & surface piercings REQUIRE a consultation prior to booking a piercing appointment; please see all guidelines & appointment terms pertaining to those on our website. Failure to book a genital piercing appointment with the correct staff member will result in a $10 rebooking fee for a rescheduled appointment with the appropriate piercer. Same-day piercing appointments following consultations are subject to availability and are not implied or guaranteed.
To reschedule an existing appointment, visit the Reschedule/Cancel An Appointment page of our website. Deposits may be transferred one time to another date for no charge if requested with a minimum 24-hours notice. Rescheduling with less than 24-hours notice requires a $10 rebooking fee for piercing services. Rescheduling a non-piercing service with less than 24 hours notice results in loss of initial deposit; you will need to book a new appointment and pay the associated deposit. Complete cancellation of an appointment with less than 24-hours notice will result in a refund of the deposit minus the $10 cancellation fee. Full deposits can only be refunded with more than 24 hours notice. Deposits are forfeited in their entirety if you no-call/no-show and don't contact us to reschedule via our web form within 48 hours. Clients who are more than 10-minutes late to their piercing appointment will be offered the courtesy of rescheduling and having their deposit moved to a different date for a $10 rebooking fee. Due to time constraints, clients who are 10 minutes late to any other appointment type will forfeit their deposit and need to reschedule with another deposit.
By booking your appointment, you agree that you have read and will follow our Studio Policies listed on our website. Failure to adhere to these policies will result in your appointment being rescheduled with the aforementioned rebooking fee or cancelled entirely. Thank you for understanding!