Booking Terms & Cancellation Policy
QUICK-REFERENCE DEFINITION OF FEES:
Service fee - The amount paid for the service itself, excluding jewelry, aftercare, tip, or other additional charges.
Jewelry fee - The amount paid for the jewelry you choose at your appointment.
Rescheduling - Requesting an appointment be moved with at least 12 hours notice; less than 12 hours notice is considered a cancellation and a new appointment will need to be booked instead.
Cancellation fee - Cancellation with less than 12 hours notice - 50% of total service fee. Cancellation includes cancellation at client’s request; client not providing required (physical) valid ID; client not being pierced due to failed anatomy check (and client unwilling to receive a different piercing instead). A cancellation fee will not be applied if a client needs to leave the appointment due to our scheduled appointments running in excess of 30 minutes behind schedule.
"No-Show" fee - Failing to attend the scheduled appointment or tardiness beyond grace period for non-piercing services - 50% of total service fee
PRICING: The price displayed when an appointment is booked is the service fee. A debit/credit card must be on file to book the appointment. Cost of jewelry is in addition to the service fee and is chosen and paid for in-studio at the time of your appointment; jewelry purchase is required for piercings and installs unless we are re-installing jewelry previously purchased from Sadu or jewelry that meet our stated requirements; please see terms for qualifying jewelry on our website. Service fees and jewelry will both be paid for in-studio at the time of your appointment; the card on file will only be charged if a no-show, cancellation, or rescheduling fee is applied.
If you are unsure about the total fee or jewelry minimum for the service you'd like to book, please inquire prior to booking online. All jewelry purchases are non-refundable and non-exchangeable.
AGE REQUIREMENTS: If you are unsure about the age requirement for the piercing you would like, please check out our FAQ or send us a message to inquire BEFORE booking your appointment. Failure to meet the age requirement of the piercing you request will result in the following options: choosing another age-appropriate piercing at that time or cancelling the appointment (incurring 50% cancellation fee).
ID REQUIREMENTS: Please note that ID is required for all piercing services, even for minors! Non-piercing services involving nipples or genitals also require ID. Clients are required to bring a PHYSICAL COPY of ID to the appointment. Please see the Studio Policies section of our website for minor & adult ID requirements. Failure to bring a physical copy of your valid ID will result in your appointment being cancelled and a 50% cancellation fee applied.
CONSULTATIONS: We strongly suggest booking a consultation prior to anatomy-dependent piercings (please note that some piercings REQUIRE a consultation). If you choose to not book a consultation prior to your piercing and are found to be ineligible for the piercing you choose (due to anatomy, scarring, or any other reason), you have the following options: choose another piercing at that time or cancel with a 50% cancellation fee. Same-day piercing appointments following consultations are not typical, are subject to availability and are not implied or guaranteed.
RESCHEDULE/CANCEL/NO-SHOW: To reschedule or cancel an existing appointment, you may reschedule or cancel yourself through the Vagaro booking platform or you can request to have your appointment rescheduled or cancelled for you using the Reschedule/Cancel An Appointment form. Reschedule requests with less than 12 hours notice are considered cancellations. Cancelling with less than 12-hours notice or a no-show will incur a 50% cancellation fee. Appointments will not be rescheduled via social media messaging, direct email, phone or any other means outside of the Vagaro app or appropriate form on our website.
TARDINESS: Clients who are more than 10-minutes late to their appointment will have their appointment cancelled and incur a 50% cancellation fee. In extenuating circumstances, if the piercer has available time to work the client back into that day’s schedule and the client is willing to wait at the studio until that can happen, this option may be offered but is not implied or guaranteed.
Waiving any fee in consideration of extenuating circumstances is at management's sole discretion.
By booking your appointment, you agree that you have read and will follow our “Studio Policies” listed on our website. Failure to adhere to these policies will result in your appointment being rescheduled or cancelled with the aforementioned fees.
While we strive to keep things flowing smoothly and see each client promptly, due to the nature of our services, delays can happen--but we will always strive to keep your wait to a minimum.