Studio Policies &
Frequently Asked Questions
Do I need an appointment?
Walk-ins are always welcome for jewelry sales. Services are generally by appointment only.
Appointments can be booked easily on our Make An Appointment page of our website. We do not book appointments over the phone or in-studio. We accept walk-ins for piercing-related emergencies.
What if I need to cancel/reschedule?
Please direct scheduling requests to the Reschedule/Cancel An Appointment page, as appointments cannot be cancelled or rescheduled via phone, general email, social media, or in person at the studio. Please be sure to review the Booking Terms & Cancellation Policy.
I'm running late for my appointment--what do I do?
We generally have a very full, tight schedule, but we know sometimes traffic can be terrible! We allow a 10-minute grace period for piercing services before needing to reschedule; other services have a 5-minute grace period. If you're arriving outside of that grace period, your piercer may still be able to accommodate you, but that depends on how full their schedule is and whether you have time to wait for them to find an opportunity to squeeze you in. There is absolutely no guarantee we will be able to see you in you're late! Be sure to review the Booking Terms and Cancellation Policy for additional details.